LEGAL

Privacy Policy

Last updated: March 2, 2026

1. Introduction

At Fluentra ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This policy covers data practices for our AI-powered German language learning platform, including iOS and Android mobile applications and fluentraapp.com.

2. Data Protection

We implement industry-standard security measures to safeguard your personal information, including:

End-to-end encryption

For all data transmission

Secure storage

With regular backups

Access controls

Limited team access

GDPR compliance

For European users

3. Information We Collect

Account Information

Name, email address, and unique user ID collected via Apple Sign-In or Google Sign-In.

Learning Data

Listening progress, language preferences, selected level, commitment level, onboarding choices, bookmarks, notes, streaks, and completed lessons.

Usage Data

App interaction patterns, screens viewed, lessons started/completed, features used, app launches, session duration, and navigation patterns.

Device Information

UUID device identifier, device model, operating system version, app version, build number, locale, and timezone.

Diagnostics

Crash logs, exceptions, stack traces, performance data, and HTTP request metadata with sensitive headers and parameters removed.

Subscription Information

Status, entitlements, and purchase history from App Store or Google Play.

4. How We Use Your Information

We use your data to:

Personalize learning experiences
Track progress
Manage accounts
Process subscriptions
Send push notifications
Analyze usage patterns
Monitor stability
Ensure security & fraud prevention

5. Third-Party Services

Service	Purpose	Data Shared	Location
PostHog	Analytics	User ID, events, device properties	EU
Sentry	Crash reporting	Crash logs, traces, performance	Germany
RevenueCat	Subscriptions	User ID, email, status	US
Firebase	Push notifications	Device push token	Google Cloud
Apple Sign-In	Authentication	ID token, email, name	Apple
Google Sign-In	Authentication	ID token, email, name	Google Cloud

6. Data Sharing

We do not sell your information, use data for advertising, or share with data brokers.

Data sharing occurs only with:

Third-party service providers under confidentiality agreements
Educational institutions for progress reporting
When legally required

7. Your Rights

You may access, correct, or delete your personal data via:

App > Settings > Account Settings > Delete My Account

Additional rights include:

Exporting learning data
Opting out of marketing communications and push notifications
Withdrawing consent

Contact or use in-app features to exercise these rights.

8. Data Retention

Personal information retained only as long as necessary to provide our services
Account deletion results in permanent removal of all associated data
Anonymized analytics may be retained for product improvement
Crash reports retained up to 90 days

9. Children's Privacy

Fluentra is not directed at children under 13. We require parental consent for younger users. If we learn of unauthorized collection from children under 13, we will delete that information promptly.

10. International Transfers

Data may be processed internationally across EU, US, and Google Cloud servers. We ensure appropriate safeguards are in place, including Standard Contractual Clauses where applicable.

11. What We Do NOT Collect

✕ Advertising identifiers

✕ GPS location

✕ Contacts, calendar, or photos

✕ Health data

✕ Phone numbers or addresses

✕ Payment card details

12. Changes to This Policy

Policy updates will be posted with updated dates. We encourage you to review periodically.